Finding a counsellor can feel like a big decision. You are choosing someone to trust with some of the most private parts of your life. These six questions can help, whether you are looking at me or at someone else.
1. Who regulates you?
In Ontario, social workers are regulated by the Ontario College of Social Workers and Social Service Workers, psychotherapists by the College of Registered Psychotherapists of Ontario, and psychologists by the College of Psychologists of Ontario. In Alberta, social workers are regulated by the Alberta College of Social Workers. Each college keeps a public register, so you can check a name. Directory listings are written by the counsellors themselves, so it is worth verifying.
2. What is your training and experience with what I am facing?
A good counsellor can explain, in plain language, how they work with anxiety, grief, relationship difficulties, or whatever has brought you here.
3. How do you include faith, and can I decide how much?
Some people want the Qur’an and Sunnah in every session. Others want mostly practical skills. A good counsellor lets you set the balance, and does not treat your faith as a problem.
4. What do you do when I have a religious question?
A good answer is that they will help you think it through and encourage you to ask a qualified scholar, rather than issuing rulings themselves.
5. What are the practical details?
Ask about fees, session length, the cancellation policy, whether direct billing is available, and how the video platform protects your privacy.
6. Do I feel heard?
The first call tells you a lot. Did they listen? Did they explain things clearly? Did you feel judged or at ease? Trust your sense of fit. It is fine to talk to more than one person.
Red flags
promising a cure or guaranteed results
discouraging you from seeing a doctor or taking prescribed medication
blaming your struggle on weak faith
asking you to keep treatment secret from people who support you
asking you to send health details by email, text or social media
What I offer
I offer a free 15-minute call so you can ask these questions before you decide anything. You can also read the frequently asked questions about sessions, fees and insurance.
This post is for general education. It isn’t a substitute for counselling, medical care, or a religious ruling. If you are in danger or thinking about harming yourself, call or text 9-8-8 or call 911.
Read next: What Is Islamic Counselling? · Seeking Help Is Part of the Sunnah
